Habatically, If I say the customer service in Nigeria is bad, I dey lie.
It is worse than bad. Ah! Infact, make I tell you why I talk so… I experienced two scenarios a few weeks ago. One which is typical, and the other was
totally new to me.
It is worse than bad. Ah! Infact, make I tell you why I talk so… I experienced two scenarios a few weeks ago. One which is typical, and the other was
totally new to me.
Scenario 1: Glo Office
I went to Glo Office abi Glo World, I wanted to buy a sim
pack, the guy manning the door opened the door, at least he knew what his job was. I was
directed to one of the customer service ladies and she told me to siddon. So I
sat. She smiled sweetly and asked what I wanted, I told her and I wanted a sim card so I expected a
sim pack to be produced in my very before.
pack, the guy manning the door opened the door, at least he knew what his job was. I was
directed to one of the customer service ladies and she told me to siddon. So I
sat. She smiled sweetly and asked what I wanted, I told her and I wanted a sim card so I expected a
sim pack to be produced in my very before.
Brethren, the next thing, this lady picked up her phone,
dialled a number and her conversation went like this… (I hope you can read yoruba?)
dialled a number and her conversation went like this… (I hope you can read yoruba?)
“Oga why naw?”
Pause
“I say why ti e she cut line wa? A ti san owo ina e wa cut eh” (why did you cut our light, we have paid)
Pause
“Mo san owo temi lana, IK ti san owo tie, awa meji nikan na
wa ni ile yen…( I paid yesterday, IK paid today, we are the only ones living there)
wa ni ile yen…( I paid yesterday, IK paid today, we are the only ones living there)
Long Pause
“Reconnection fee bi ti bawo? O ti jare!” (reconnection fee, why?)
she flings arm in the air as if questioning a ghost…
“Ehen? Ehn! Nkan ti e she ko da rara” (what you have done is not good at all)
she continued,
squeezing her face like pesin wey chop sour agbalumo.
squeezing her face like pesin wey chop sour agbalumo.
PAUSE!
I could not believe my eyes and my ears…seriously? She’s
calling the man that cut her nepa line while I am waiting to be served? Did I
leave my house under the hot lagos sun to come and do this? Is this why we are
all here?
calling the man that cut her nepa line while I am waiting to be served? Did I
leave my house under the hot lagos sun to come and do this? Is this why we are
all here?
The second CS attendant must have seen the look of shock on
my face and called out to ‘Tosin’.
my face and called out to ‘Tosin’.
“Tosin, o tie attend si lady yi first, ko to continue call…” (at least attend to this lady before continuing your call)
LOL.
Nonsense! Why should she even be making a personal call at
all!? Why can’t she wait till her lunch time? What is all this jagbajantis?
all!? Why can’t she wait till her lunch time? What is all this jagbajantis?
Scenario 2: MM1 Airport
Some of you might know the shop I’m talking about. It was
the meatpie and co shop inside the airport. I went to buy meatpie, so I asked
the lady if there was any…she did her face like pesin wey dey mess inside her
mouth and said
the meatpie and co shop inside the airport. I went to buy meatpie, so I asked
the lady if there was any…she did her face like pesin wey dey mess inside her
mouth and said
“no meatpie in the show glass so no meatpie…
Me and this babe are not dragging boyfren, ahn ahn.
The attitude she was displaying to me was like that na. Wetin I do? The
business dey move because people like me dey buy, why she was squeezing her
face is what I don’t know. I thought it was stupid! But not
as stupid as my first encounter BECAUSE I expect a Glo staff to be TRAINED.
The attitude she was displaying to me was like that na. Wetin I do? The
business dey move because people like me dey buy, why she was squeezing her
face is what I don’t know. I thought it was stupid! But not
as stupid as my first encounter BECAUSE I expect a Glo staff to be TRAINED.
I am not happy jor! *Sulks*
I’m not the only one that notices these things abi? I experience appalling levels of service almost on a daily basis.
